Terms of Service
Last updated: July 2026
These Terms of Service (“Terms”) govern access to and use of the PayAppHQ website, software, and services (collectively, the “Services”) provided by PayAppHQ (“we,” “us”). By using the Services, you agree to these Terms on behalf of yourself and the company you represent (“Customer”).
1. The Services
PayAppHQ provides construction progress-billing software and, optionally, a done-for-you billing service. Subscription plans, features, and fees are described on our pricing page or in an order form agreed with you.
2. Accounts
You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. You must provide accurate information and promptly notify us of unauthorized use.
3. Customer Data
Customer retains all rights in data submitted to the Services (“Customer Data”). Customer grants us a limited license to host and process Customer Data solely to provide the Services. Upon termination, we will make Customer Data available for export for a reasonable period before deletion.
4. Customer responsibilities
Pay applications, certified payroll reports, lien waivers, and other documents produced through the Services are Customer’s business records. Customer is solely responsible for reviewing and approving all documents before submission and for their accuracy, completeness, and compliance with contracts and applicable law. PayAppHQ does not provide legal, accounting, or tax advice.
5. Done-For-You service
Where Customer purchases the done-for-you service, we prepare billing documents based on information Customer provides. Documents are submitted only after Customer’s approval. Timeliness depends on Customer providing progress information and approvals within the agreed schedule.
6. Fees
Fees are billed in advance on a monthly or annual basis and are non-refundable except as required by law or expressly stated. Introductory pricing remains in effect for the Customer’s continuous subscription as described at purchase. We may change pricing for renewal terms with at least 30 days’ notice.
7. Acceptable use
Customer will not misuse the Services, including by attempting unauthorized access, interfering with operation, reselling without authorization, or using the Services to violate law or third-party rights.
8. Third-party services
Optional integrations (such as QuickBooks Online, Microsoft 365, or Google Workspace) are governed by the third party’s terms. We are not responsible for third-party services.
9. Intellectual property
We retain all rights in the Services and our software. AIA, G702, and G703 are trademarks of The American Institute of Architects; PayAppHQ is not affiliated with the AIA, and customers are responsible for obtaining any AIA document licenses their contracts require.
10. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICES WILL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE MONTHS PRECEDING THE CLAIM.
12. Termination
Either party may terminate as described in the applicable order or, for month-to-month plans, effective at the end of the current billing period. We may suspend or terminate for material breach, including non-payment.
13. General
These Terms are governed by the laws of the state identified in the applicable order form, without regard to conflict-of-laws rules. If any provision is unenforceable, the remainder stays in effect. These Terms, together with any order form, are the entire agreement regarding the Services.
Contact
Questions about these Terms: legal@payapphq.com.